PAIA Manual
Promotion of Access to Information Act (PAIA) Manual
Prepared in accordance with Section 51 of the Promotion of Access to Information Act, 2000
1. Introduction
Switch Cloud (Pty) Ltd is committed to fostering transparency and ensuring that individuals have access to information in accordance with the Promotion of Access to Information Act (PAIA). This manual outlines the procedure for requesting access to information held by Switch Cloud (Pty) Ltd.
2. Company Details
Name of Entity: Switch Cloud (Pty) Ltd
Head Office Address: 6 44th Street, Shelley Point, St Helena Bay, Western Cape 7282
Postal Address: 6 44th Street, Shelley Point, St Helena Bay, Western Cape 7282
Telephone: +27 79 061 8935
Email: admin@switchcloud.co.za
Website: www.switchcloudstudio.co.za
Information Officer: Mr. A F Bird
Deputy Information Officer (if applicable): N/A
3. Applicable Legislation
The following legislation governs or affects the operations of Switch Cloud Studio:
- Companies Act No. 71 of 2008
- Promotion of Access to Information Act No. 2 of 2000
- Protection of Personal Information Act (POPIA) No. 4 of 2013
- Electronic Communications and Transactions Act No. 25 of 2002
- Income Tax Act No. 58 of 1962
- Value-Added Tax Act No. 89 of 1991
4. Records Held by Switch Cloud Studio
We maintain the following categories of records:
4.1 Statutory Records
- Company registration documents
- Directors’ information
4.2 Financial Records
- Annual financial statements
- Tax records
- Bank account details
4.3 Operational Records
- Contracts and agreements
- Client project documentation
- Training and support materials
4.4 Employee Records
- Employment contracts
- Payroll and tax records
4.5 Marketing and Communication
- Customer relationship records
- Promotional materials
4.6 Website Data
- Analytics and cookies
- User access logs
5. Procedure for Requesting Access
To access any records, please follow the process below:
- Submit a Request:
Complete the prescribed request form (Form C) available from the South African Human Rights Commission (SAHRC) website or Switch Cloud Studio. - Send the Request:
Email the completed form to admin@switchcloud.co.za or deliver it to our head office. - Fees Payable:
A request fee and access fee may apply. You will be informed of any costs before the request is processed. - Processing Time:
We will process your request within 30 days, as required by law. - Decision Notification:
You will be notified of our decision to grant or deny access to the requested records.
6. Grounds for Refusal of Access
Access may be denied under certain circumstances, including:
- Protection of personal information of third parties
- Protection of confidential information of third parties
- Records subject to legal privilege
- Requests deemed frivolous or vexatious
7. Contact Details for PAIA and POPIA Compliance
Information Officer: Mr. A. F. Bird
Email Address: admin@switchcloud.co.za
Contact Number: +27 79 061 8935
8. Availability of the Manual
This manual is available:
- At our head office
- On our website: https://switchcloudstudio.com/paia/
- Upon request via email